Frequently asked questions

THREAD RARE SUPPORT

Frequently
Asked Questions

Order Related

You can track your order directly from your order confirmation email or account dashboard.

Orders can only be cancelled before dispatch.

Most orders are delivered within 3–7 business days.

Shopping

Yes, all products are quality checked and verified.

Size guides are available on every product page.

Eligible products can be exchanged within the return period.

Payments

We accept cards, UPI, wallets and secure online payments.

All transactions are encrypted and securely processed.

Refunds are processed back to the original payment method.

My Account

You can create an account during checkout or registration.

Yes, account details can be updated from your profile settings.

Contact support for permanent account deletion requests.

Still Need
Help?

Our support team is always ready to help you with orders, payments, delivery or product-related questions.